Return & Refund Policy

1) All returns are to be sent back to our office within 14 working days (Malaysia)/ 20 working days (International). 

2) We DO NOT provide cash refund.

Our  return and exchange policy is ONLY for the exchange of size of the same product. In the event where the size of the item for exchange is not available, you will need to wait for re stock or we will issue you our cash voucher to purchase other item in our store.

3) Delivery fees, if any, won't be refunded

4) Envy Her Malaysia Store Voucher:

Malaysia*:
Envy Her Malaysia Store Voucher will be issued in MYR, according to the MYR value of the products at the time of purchase. This store voucher can be use for future purchases for an indefinite period. For instance, products purchased at MYR380 at the time of purchase will be issued store voucher of RM380.

*For all deliveries within Malaysia
 

International**:
Envy Her Malaysia will issue a Store Voucher in MYR, according to the MYR value of the published products as seen in our website, which can be used for future purchases for an indefinite period. For instance, products purchased at SGD200 of which the value as per Malaysia’s website is RM600 at the time of purchase will be issued store voucher of RM600.

**For international deliveries


5) Please note that returns are not applicable for bralettes and sales/promotional/best buy items.


6) Request for Return/Exchange can only be made ONCE for each order. Client is not entitled to make another request for return/exchange for the exchanged product using the
    same order number.


7) For quality control and hygiene purposes, all items must be returned in its original condition (Tag intact, unworn, unwashed, and unaltered). Envy Her Malaysia reserves the right
    to deny the request of exchange should the above-mentioned conditions are breached.


8) Shipping Fee For Return/Exchange

Malaysia*:
One-Time FREE Return/Exchange for client

*For all deliveries within Malaysia
 

International**:
All shipping cost will be borne by client. Client is to ship the products to us and also borne the additional cost for us resend the exchange piece. Please email us at [email protected] before you return any item to us.

*For all international deliveries


HOW TO INITIATE RETURN/EXCHANGE?

Malaysia*:
STEP 1:
Please email to [email protected]
We will be ready to hear you out and in the event of exchange, to check the availability of products to be exchanged.

In the event where the item for exchange is not available, we will issue Envy Her Malaysia Store Voucher in MYR, according to the MYR value of the products at the time of purchase, which can be used for future purchases for an indefinite period. For instance, products purchased at MYR189 at the time of purchase will be issued Envy Her Malaysia Store Voucher of RM189.
 

*Local clients are entitled for one-time free Return/Exchange for purchases for all deliveries within Malaysia


STEP 2: Please inform us once you have ship the item back to us by providing us the shipment tracsaction info & its receipt

*All items must be returned in its original condition (Tag intact, unworn, unwashed, and unaltered)

Client is to ship the item(s) to us at the following address:

Envy Her Sdn Bhd
12B, Jalan Teluk Pulai
Jalan Teluk Pulai KS/1,
41100 Klang, Selangor.


STEP 4: The item(s) for exchange will be delivered to your doorstep!


International:
STEP 1:
Please email to [email protected] Our friendly team is ready to hear you out and in the event of exchange, to check the availability of products to be exchanged. In the event where the item for exchange is not available, we will issue a Envy Her Malaysia Store Voucher in MYR, according to the MYR value of the published products as seem in our website, which can be used for future purchases for an indefinite period. For instance, products purchased at HKD354 of which the value as per Malaysia’s website is RM189 at the time of purchase will be issued store voucher of RM189.


STEP 2:
Client is to ship the item(s) to us at own’s cost to the following address:
 

Envy Her Sdn Bhd
12B, Jalan Teluk Pulai
Jalan Teluk Pulai KS/1,
41100 Klang, Selangor.
 

Please reach out to our friendly Customer Service team once you have done so.
 

*All items must be returned in its original condition (Tag intact, unworn, unwashed, and unaltered)
 

STEP 3:
The item(s) for exchange will be delivered to your doorstep!


NOTES:

  1. The colors of our products may varies slightly (10%-20%) due to the studio lighting condition.
  2. There might be 1cm-2cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and if you are unsure, please email us your stats to gauge your best fit.
  3.  For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.

Envy Her Sdn Bhd reserves the right to amend the term from time to time without prior notice.